Ninham Country Holidays

TERMS & CONDITIONS

Conditions of Reservation

The person whose signature appears on the Booking Form is responsible for the reservation and warrants that he or she is over 18 years. (Also, the aforementioned person will be an occupier of the pitch or self-catering unit).

The Management will not be responsible to any persons listed on the Booking Form for any loss or damage to property or personal injury. Bookings will not be accepted from non-family parties. Pets are not allowed in the self-catering accommodation.

Only those persons listed on the Booking Form shall be entitled to enter the Park and occupy pitches or accommodation allocated to them.

The Management reserves the right to refuse acceptance or to terminate the visit of any person (or persons) whose conduct or driving behaviour is detrimental to the ‘comfort’ or safety of other guests.

The Law & Your Holiday Contract (Cancellations)

Once you have booked your accommodation and ‘letters of acceptance’ exchanged, both you and the Management of the establishment have entered into a binding Contract which can only be broken by mutual consent . Holiday insurance is obligatory on self catering accommodation bookings and is also strongly advised for pre-booked touring Park and ferry reservations .

Please note that an official acknowledgement will be sent for each deposit or payment and no booking exists until this has been received. After a booking has been accepted any request for cancellation must be made in writing and accompanied by the booking confirmation.

Reception

Open 8am to 12.30pm and 1.30pm to 8pm daily during the ‘Holiday Season’

Times advised during the ‘Touring Season’

ALL ARRIVALS MUST REPORT TO RECEPTION BEFORE ENTERING THE PARK.

Start of your Holiday

Self-catering guests may collect their keys between 3pm and 8pm.

Touring pitches may not be available until 12 noon. Guests arriving before this time should park on the Late Night Arrival Area and may use the Park facilities in the meantime. Clients availing themselves of late night ferry sailings and arriving before 12 noon will be charged for an extra night. There is no charge for late departures.

N.B. OUTSIDE RECEPTION HOURS, ARRIVALS WILL BE DIRECTED TO THE LATE NIGHT ARRIVAL AREA TO AVOID DISTURBING FELLOW GUESTS.

End of your Holiday

Self catering guests to hand their ‘keys’ in by 10am at the latest please. Ensure your vacated accommodation is CLEAN and TIDY and the inventory is complete. THANKYOU,

Your damage waiver bond will be returned within 7 working days.

Touring caravanning and camping pitches must be cleared by 10am please. There is free use of the Late Night Arrival Area if you have afternoon or evening sailings.

Payment of Balance

The balance must be sent 42 days before commencement of the holiday. No reminders will be sent.

No refunds are given in the event of sickness, bad weather, equipment failure etc. We repeat that travel insurance is strongly recommended.

Touring Park pitches are allocated on a ‘first booked, first served’ basis

Swimming Pool

Use of the Pool is free to Ninham clients. You will be expected to abide by a few common sense rules, to act responsibly and to look after any children in your care.

Please refer to swimming pool rules.

CHILDREN UNDER 15 YEARS MUST BE ACCOMPANIED BY AN ADULT 18 years +

NOTE: Our Pool is not patrolled by lifeguards.

The Pool is open end-May to early September (according to weather conditions).

Car Owners / Drivers

SPEED LIMITS ARE IMPOSED ON ALL ACCESS DRIVES AND INTERNAL ROADS

(15mph and 5mph respectively). Please use ‘passing bays’ provided and keep off grass verges. Thankyou.

Cars may be parked alongside units but are not to be used for internal transport around the Park.

Self Catering Clients

Please note that the ‘Welcome Pack’ and notices placed in your accommodation form part of our ‘Terms & Conditions’. If no copy is found one must be requested from Reception.

Breakages and soiled linen should be reported to Reception and we expect you to leave the accommodation as you found it.

This APPLIES PARTICULARLY to cooking equipment and utensils, crockery, cutlery etc. which must be left clean and tidy on departure. A charge will be levied against your Damage Waiver Bond on clients not observing these requirements. Thankyou.

Hire Service

Bed linen can be hired as quoted in the tariff. Special linen and blankets for babies, towels and tea towels are not supplied. Rubber under-sheets are fitted.

A charge is made for cot and high chair hire.

Touring caravans / Camping

The tariff is on a nightly basis (12 noon to 12 noon).

We regret that during the ‘Holiday Season’ periods we are unable to guarantee specific individual or adjacent pitches.

Clients should ensure their unit is properly wired and connected according to IEE Wiring Regulations. The outside cable should be 3 core x 2.5 sq mm. and a minimum of 25 metres in length.

IMPORTANT: In the event of localised power failures it is prudent to ensure your 12 V and gas alternatives are in working order (see Force Majeure below).

USE ONLY SPECIALISED LOW WATTAGE APPLIANCES AND NOT DOMESTIC EQUIPMENT FROM HOME.

Force Majeure

The Management of Ninham Country Holidays shall not be liable for any of its’ obligations under this Agreement if such non performance shall occur as a result of circumstances beyond their control, which shall include (but shall not be limited to); adverse weather conditions (including flood, thunder and lightning), industrial dispute, civil disturbance, riot, terrorism, public utility failures, fire, epidemics or health risks (human and agricultural) or such similar events.

Complaints

If you have a problem or complaint during your holiday please bring it to the attention of Reception who will deal with it as sympathetically and helpfully as they can.

VAT

This is included on all self catering tariffs and services at the current 17.5% rate but excludes our ‘Willowbrook’ (Meadow) touring area.

This levy is subject to adjustment if Government directives dictate.