Covid-19


We recognise that we are all living in uncertain times and that there is no clarity about when the Coronavirus pandemic will be over, but we are also aware that at times like this, it is important to have something special to look forward to as a family.

To provide you with complete reassurance, we have introduced the free of charge Coronavirus Booking Guarantee

This means if your 2021 holiday is cancelled due to COVID-19, we will offer you:

  • The choice of a full no quibble refund or
  • The opportunity to move your break to another date in the future free of any administration charge

Full terms and conditions can be found at the bottom of this page

Important Information


Whilst Covid is prevalent and we are open there maybe changes and procedures put into place, in order to protect guests, staff and the local community.

Some services or facilities may be reduced or withdrawn altogether, dependent on government guidelines and risk assessments.

There will be no reductions or refunds available if this is the case.   New procedures and measures will supersede all of our usual terms and conditions, until the virus is no longer amongst us.

Whilst we will be doing everything possible to keep guests safe, it is important to note that we will be expecting ALL guests to take all necessary measures to observe social distancing and to protect themselves and others at all times.

All current government regulations and advice will apply whilst at Ninham, and we may implement our own controls

Please be aware that any guests who deliberately flout the rules, will be asked to leave.

Social Distancing & Safety


What we ask of you:

  • We ask all guests to adhere to our covid-19 safety guidance – this may change as government guidance changes
  • This may include wearing a mask in any communal area
  • Adhering to social distancing measures i.e 2m distance

What is covered with the guarantee?


Applies to all bookings made between now and 31 March 2021 – Covered for COVID outbreaks relating to:

  • UK Government restricting your travel
  • If the site is closed

How to claim against the guarantee ?


This guarantee can only be claimed within 28 days and 48hrs prior to arrival – If you booked between the above dates, you can now either choose to:

  • Move your booking to a future date (your future change of date must be within 12-months of your arrival date)
  • Transfer your money to a holding account, until you’re ready to book you’re new dates (the new dates must be booked within 12months of original arrival dates)
  • Should Government advice change at any time, we have the right to review this offer
  • If you change the date of your holiday, and it is of lesser value we will refund you the difference. If the booking value is higher than your original booking, the difference is payable by yourself

All other booking terms and conditions apply

What if I cannot travel because of a Covid-19 diagnosis ?


If you test positive for Covid-19 and cannot travel, unfortunately we cannot offer a refund, however we are happy to move or amend your dates as detailed above.

For piece of mind, as we have always done, even before the covid-19 pandemic, we recommend you take out insurance for your ‘Stay Cation’

There are many insurance policies out there now, that cover the possibility of  a Covid-19  diagnosis

www.staycationinsurance.co.uk is just one company offering cover form £20 for a family of 5, for a weeks holiday