PROTECTING YOUR PRIVACY

We’re committed to your privacy, meaning we do not and will not sell, trade or rent your personal information to anyone else for any reason.

We explain how we manage your data in our Privacy Policy, which we have updated in light of the new General Data Protection Regulation (GDPR) laws that came into effect on May 25th 2018. You can see the policy in all its glory by scrolling below

Our Privacy Policy

We respect your privacy and we are committed to protecting your personal information.

This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

This Policy applies as between you, the user of this Website (https://ninham-holidays.co.uk)

 

THE INFORMATION WE COLLECT, AND WHY WE COLLECT

We collect information from you in several different ways on this Website, including without limitation:

1. Personal details: your name, email address, postal address, contact number

2. Financial information: billing address

3. Other information related to your request for our products or services

Our purpose in collecting information from you is to provide an efficient, meaningful and customised experience. For example, we use your personal information to:

  • Process and fulfil your booking or requests
  • Notify you of the status of your holiday booking
  • Inform you on the latest update of our products and services
  • Improve our services or marketing activities

 

During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your holiday booking, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your requests, your personal information may be used to contact you.

Newsletter Subscription:

Several locations on the website permit you to enter your name and email address to subscribe to our newsletters.  With your consent, we can keep you up-to-date on all the latest products, services and news.

Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone

For payment, we partner with PayPal, Stripe, SagePay and Barclaycard Merchant services to complete bookings, therefore you will have to provide them with your financial information. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on 01983 864243.  We are also in compliance with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment.

YOUR RIGHTS TO ACCESS, CORRECT AND DELETE

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at office@ninham-holidays.co.uk

LEGAL BASIS FOR THE PROCESSING

Consent – By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Ninham Country Holidays & DH & VJ Harvey booking office in the manner set out in this Privacy Policy.

Legitimate interests – if processing is necessary for your interests, for example, informing you of an issue with your booking request , this is done using legitimate interests as a legal basis.

RETENTION OF YOUR PERSONAL INFORMATION

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Ninham Country Holidays or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.

DATA SECURITY

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

OPT OUT

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to office@ninham-holidays.co.uk 

THIRD-PARTY WEBSITES

This Website may link to other websites that are not maintained by or related to us. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

UPDATES TO THIS POLICY

The effective date of this Privacy Policy is May 25, 2018. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

CONTACT US

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at office@ninham-holidays.co.uk